FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I return my products?
Products, once purchased, cannot be returned. We always aim for make sure our customers love our products. But, we can surely help you change the size, if that’s an issue.
Why didn’t I receive my order confirmation email?
When you place an order our system always sends a confirmation email. Make sure to check your spam/promotions inbox.
Some item(s) are missing from my order?
We carefully pick, pack and check each order. If you discover an item missing from an order please contact us within 24 hours of receiving your order by email to office@skatesupplyindia.com
Take photos of the items received along with the package in which it was delivered.
Please do not throw away the packaging in which the order was delivered in.
Where all do you deliver?
We deliver Pan-India to all serviceable Pin Codes.
Do you offer worldwide shipping?
As of now, we do not ship out of India.But, you can place your orders online from anywhere in the world and get them shipped to a valid address in India.
How long will it take to get my order?
It completely depends on where you order from.
Orders are delivered within 3-7 working days to all Metros and Tier-1 cities.
However, for certain Pin Codes, the orders may take more time.
Where is my order?
Every time we ship an order you receive an email with the tracking number and link.
Please look for it and check the status of the
shipment.
What courier partners do you use?
We use all major carriers, and local courier partners.
You’ll be asked to select a delivery method during checkout.
Where is my order shipped from?
All the online orders are shipped from our warehouse in Chandigarh.
What are the delivery charges?
Heartyway.co provides free shipping on order above RS.2500 across India.
For orders less than RS.2500, the shipping charges will be automatically calculated at checkout.
Can I track my order?
After placing an order, you will receive an email with the tracking information and estimated delivery time, which will help you track your order.
What if the product I received is damaged or defective?
We work very hard in order for our garments and skateboards to be the highest quality and without any defects. But even for us,
it's hard to have everything under control. However, if you have a concern about a faulty or damaged item, send an email to office@skatesupplyindia.com attaching
images. Our team will get back to you via an email, mentioning where to send back the product to our warehouse.
All items we sell are guaranteed against manufacturing defects. Defective products may be subject to inspection prior to a store
credit or exchange. This may entail returning the product to our Returns Center
for inspection and may take 7-14 days.
Do you offer refunds?
We do not offer any refunds, for whatsoever reasons, once a sale has been initiated.
But, we do offer store credit for any returns or exchanges. T&C
Orders
Below are some of are common questions about orders
I cannot place an online order.
No problem; reach out to our Whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.
How can I pay for my order?
Card, Amex and UPI. Please note that we accept Partial COD for online purchases.
Products
Below are some common questions about our products
The Product I want to order is out of stock. When will it be available?
We strive to provide our customers with exclusive and unique designs that stand out from the rest. As such, we do not restock designs or sizes once they are sold out. This ensures that our customers can enjoy the exclusivity of our brand.